These items are currently strong items of the comprehensive agricultural product center and maintain good performance in the future. Anxiety about the time and job that Korean cooks come from their occupational characteristics may impair organizational effectiveness. It makes sense, therefore, for hotel companies to offer loyalty to customers and to present their willingness to pay premiums. Furthermore, respondents with higher perception of sense, emotion, behavior, and intellectual as a sub-factor of brand experience were expected to have higher aspect of behavioral relationship commitment. Third, relationship commitment and Activity commitment on tourism supporters have a significant effect on satisfaction and Continuous Intention of tourism supporters. Second, visitor’s satisfaction had positive effects on behavioral intention. The results of the present study revealed as following: 1) the reliability of hotel enterprises had significant positive regression weight to the reliability of the hotel employees, indicating hotel customers with higher reliability of hotel enterprises on these scales were expected to have higher reliability of the hotel employees; and 2) the reliability of hotel enterprises and employees had significant positive regression weight to customer citizenship behavior of the hotel customers, indicating hotel customers with higher reliability of the hotel enterprises and employees were expected to have higher customer citizenship behavior; additionally, the reliability of the hotel enterprises had more impacts to civil action compared to the reliability of the hotel employees.
Finally, functional and psychological destination image had significant effects on destination attractiveness, satisfaction, revisit, and recommendation. Finally, job self-efficacy fully mediates for the relationship between causality, perception of change, and locus of attention and proactive service behaviors whereas it does not make any mediating effect for the relationship between attitude towards contradiction and proactive service behaviors. The results firstly indicate that causality, perception of change, and locus of attention make a significantly positive influence on job self-efficacy whereas attitude towards contradiction does not. In addition, this study suggests that in planning a sales promotion menu, only if it is developed sufficiently reflecting the customers’ needs, they will finally revisit there, spread positive word-of-mouth and make recommendations, which will be a practical help for the revitalization of business and the promotion of sales. In addition, tourism environment and tourism guide affected revisit intention in terms of destination attractiveness and revisit factors.
This study has investigated the effect of hotel workers’ personal factor and social factor on entrepreneurial intention and entrepreneurial behavior adherence. The long-term orientation as a dependent variable is composed of motivational factors having effects on switching behavior and repurchase intention. As the result of regression analysis, it was adopted by three hypotheses; that Emotional display rules of the airline cabin crew have a meaningful effect on emotional labor Hypothesis 1, emotional labor has a meaningful effect on customer orientation Hypothesis 2, Emotional display rules has a meaningful effect on customer orientation Hypothesis 3. The findings from the analysis shows when the cabin crew performs emotional labor and customer orientation by display rules will be increased if airlines constantly modify and complement customer handling manuals at current point by the process of recognizing whether the problems occur or not and correction of them.. This study provides the importance of designing display rules to ease emotional labor of airline cabin crew and a preview point of a way of increasing the customer orientation so that it will be useful to establish a strategy for organization management of airline cabin crew.
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